Ride Booking and Journey

Ride Booking and Cancellation

• How do I make a booking?
• When can I make a booking for my ride?
• Where are my pick-up and drop-off locations?
• How many passengers can you book under one booking?
• Where can I retrieve my booking?
• Can I cancel my booking? Is there a time limit for it?

Ride Journey

• What will my journey be like?
• When will I receive notifications or updates on the day of my ride?
• I am unable to swipe my boarding code. What should I do?
• Can I change the pick-up location of my scheduled booking?
• I received a message saying “Sorry! Our buses are busy at the moment, please try again in a few minutes.” Why is that so and what should I do?